Web site policies

 

Trees for the Holy Land
933 Chad Lane Unit C
Tampa, FL 33619
service@treesfortheholyland.com

Dear Visitor to our Web Site:
We want you to know how we handle the information you send us via the internet. As we continue to develop our Web Site and take advantage of advances in technology to improve the services we offer, this privacy policy will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current policy. This policy was last updated on August 25, 2009.

This is the way we handle your information:

Privacy Policy

Automatic Collection
Our Web server automatically recognizes the visitor's domain name (not the email address) and records the visitor's browser and platform type (e.g. Netscape browser on a Microsoft platform).

Cookies
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Currently, if you place trees in a planting basket during your visit to TreesfortheHolyLand.com, we will create a cookie containing a unique customer number on your computer. This function enables us to store trees in your planting basket until you complete your purchase. Most web browsers automatically accept cookies, but you can usually change your browser to prevent such acceptance, which will unfortunately result in your inability to purchase trees online from us. We do not retain any individualized information as a result of our using cookies.

Personal Contact Information
In addition to using the information referenced above to fulfill your purchase order, we also retain your name, postal address, email address, telephone number and purchase information in our customer database. We use that information to track your order and to respond to your inquiries. We also may send you tree planting news or information via email no more than 4 times per year. When you purchase tree plantings all contact and personal information provided (email addresses, shipping and billing addresses, telephone numbers, etc.) stays private. Trees for the Holy Land never rents, sells, trades, or shares any customer information.

Your California Privacy Rights
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal information we share with third parties or corporate affiliates for those third parties' or corporate affiliates' direct marketing purposes. Trees for the Holy Land hereby posts this notice that we do not share, rent, sell, or trade our customers' information with any third parties.

Children's Privacy
The Children's Online Privacy Protection Act took effect April 21, 2000 and pertains to Web Sites directed toward children under 13 years of age. Our Web Site is a general audience site. Trees for the Holy Land does not collect information on any person under 13 years. We also do not send email correspondence to anyone who tells us that they are under the age of 13. We ask that children do not submit information to us without the consent of a parent or guardian.

Ad Servers
Trees for the Holy Land does not have arrangements with any ad servers for this web site.

Security

Personal information provided on our Web Site and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. When the letters "http" in the URL change to "https", the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you are about to enter a secure area. SSL encrypts ordering information such as your name, address and credit card number. Ordering online by credit card has far greater safeguards than handing your credit card to a waiter in a restaurant.

If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session.

Shipping Information & Charges for Certificates of Tree Planting

 

  • Express Mail is available to most U.S. addresses, some require 2 days.
  • Orders are processed and the certificates of tree planting are mailed within 24 hours of order receipt, Monday through Friday.
  • All delivery times quoted are estimates.
  • Express Mail orders must be received by noon EST for same day shipping.
  • Single orders of $150.00 or more qualify for free Express Mail within the U.S.

 

Options for mailing the certificate of tree planting:
Within the U.S. : 1st class U.S. Mail $2.00 delivery time 5 - 10 business days
Within the U.S. : Express Mail $20.00 delivery time 1 - 2 business days

We mail certificates of tree planting outside of the United States; our foreign shipping charges are as follows:
Outside the U.S. : 1st class U.S. Mail $8.00 delivery time 8 - 20 business days

Return / Refund Policy

If you receive a certificate of tree planting that contains an error, please contact us at once (301)790-7790, or service@treesfortheholyland.com and we will mail a corrected replacement immediately.

We reserve the right to charge a $5.00 fee to replace (reprint, package, ship) an incorrect certificate resulting from customer error in placing the order. Please use the Shipping Address Verifier located next to the fields where you input the shipping address to ensure you are shipping to a valid address.

Terms of Use, Notices and Disclaimers

When you use the Web site, you are automatically agreeing that both your access to the site and your use of it are:

  • Subject to the terms and conditions in this legal notice, which may change any time without notice.
  • Subject to all applicable laws.
  • Undertaken at your own risk.

Acceptance
By using this Web Site, you accept the policies set forth on this Web Site Policies page.

Site Content
All content, photographs, graphics, code and software used on or incorporated into this Web Site are subject to copyrights held by or licensed to Trees for the Holy Land, and are protected by United States and international copyright laws. All rights are specifically reserved. Limited permission is granted to copy and print hard copies of pages from this Web Site solely for personal, non-commercial purposes related to the placement of an order with Trees for the Holy Land. Any other use of this Web Site or content or information contained in this Web Site is strictly prohibited, unless the written permission of Trees for the Holy Land is obtained first.

Trademarks
The trademarks or trade dress of Trees for the Holy Land may not be used without our written permission. Trademarks or trade dress include the Trees for the Holy Land name, logo, and other graphics, logos, page headers, button icons, and scripts.

All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Trees for the Holy Land.

No Confidentiality
Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this Web Site. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.

Errors and Inaccuracies
Our goal is to provide complete, accurate, up-to-date information on our Web Site. Unfortunately, it is not possible to ensure that any Web Site is completely free of human or technological errors. This Site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing or availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions - including after an order has been submitted - and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.


Disclaimer of Liability
We make no representations or warranties of any kind, whether express or implied, with respect to this Web Site, its content, or tree plantings; they are provided "as is", with all faults. Except as otherwise provided under applicable laws, we will not be liable for any damages whatsoever arising out of or related to the use of this Web Site or any products purchased through it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

Applicable Law
By visiting this Web Site, you agree that the laws of the Commonwealth of Virginia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us.

Disputes
Any dispute relating in any way to your visit to our Web Site or products purchased through Trees for the Holy Land shall be submitted to confidential arbitration in Alexandria, Virginia. However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the Commonwealth of Virginia. You consent to exclusive jurisdiction and venue in such courts. Any arbitration under this agreement shall be conducted under the prevailing rules of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgement in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration with respect to this Web Site or to products purchased here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.